:root{--color-accent:#ffc107;--color-success:#28a745;--color-background:#f4f7f6;--color-card-bg:#fff;--border-radius:8px}body{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background-color:#f8f9fa;background-color:var(--color-background);color:#212529;color:var(--color-text-dark);font-family:Segoe UI,Tahoma,Geneva,Verdana,sans-serif;margin:0;min-height:100vh}.container{margin:0 auto;max-width:1100px;padding:30px}.card{border-radius:8px;border-radius:var(--border-radius);box-shadow:0 4px 12px #0000001a;margin-bottom:25px;padding:30px}.card,.navbar{background-color:#fff;background-color:var(--color-card-bg)}.navbar{align-items:center;border-bottom:1px solid #dee2e6;box-shadow:0 2px 4px #0000000d;display:flex;justify-content:space-between;left:0;padding:15px 30px;position:fixed;right:0;top:0;z-index:1000}.nav-title{color:#007bff;color:var(--color-primary);font-size:1.6rem;font-weight:700;text-decoration:none}.nav-links{align-items:center;display:flex}.nav-links a,.nav-links button{background:none;border:none;border-radius:8px;border-radius:var(--border-radius);color:#212529;color:var(--color-text-dark);cursor:pointer;font-size:1rem;margin-left:15px;padding:8px 15px;text-decoration:none;transition:background-color .3s,color .3s}.nav-links a:hover,.nav-links button:hover{background-color:#f0f0f0;color:#007bff;color:var(--color-primary)}.logout-btn{background-color:#dc3545!important;background-color:var(--color-error)!important;color:#fff!important;font-weight:600;margin-left:20px!important}.logout-btn:hover{background-color:#c82333!important;color:#fff!important}label{color:#6c757d;color:var(--color-secondary);display:block;font-size:.95rem;font-weight:600;margin-bottom:5px;margin-top:15px}input,select,textarea{background-color:#fff;background-color:var(--color-card-bg);border:1px solid #ced4da;border-radius:8px;border-radius:var(--border-radius);box-sizing:border-box;color:#212529;color:var(--color-text-dark);display:inline-block;font-size:1rem;margin:0 0 15px;padding:12px 15px;transition:border-color .3s,box-shadow .3s;width:100%}input:focus,select:focus,textarea:focus{border-color:#007bff;border-color:var(--color-primary);box-shadow:0 0 0 .2rem #007bff40;outline:none}button{background-color:#007bff;background-color:var(--color-primary);border:none;border-radius:8px;border-radius:var(--border-radius);color:#fff;cursor:pointer;font-size:1rem;font-weight:600;margin:10px 0;padding:12px 20px;transition:background-color .3s,transform .1s;width:100%}button:hover:not(:disabled){background-color:#0056b3;transform:translateY(-1px)}button:disabled{background-color:#adb5bd;cursor:not-allowed}h2{border-bottom:2px solid #dee2e6;font-size:2rem;font-weight:300;margin-bottom:25px;padding-bottom:15px}.section-title,h2{color:#007bff;color:var(--color-primary)}.section-title{font-size:1.2rem;font-weight:600;margin-bottom:15px;margin-top:25px}.info-box{border-radius:8px;border-radius:var(--border-radius);font-size:1rem;line-height:1.5;margin:15px 0;padding:15px}.success-message{background-color:#d4edda;border:1px solid #c3e6cb;color:#28a745;color:var(--color-success)}.error-message{background-color:#f8d7da;border:1px solid #f5c6cb;color:#dc3545;color:var(--color-error)}ul{list-style:none;padding:0}ul li{align-items:center;border-bottom:1px solid #e9ecef;display:flex;justify-content:space-between;padding:15px;transition:background-color .2s}ul li:hover{background-color:#f8f9fa}ul li:last-child{border-bottom:none}.flex-row{align-items:center;display:flex;justify-content:space-between;margin-bottom:10px}.total-price{background-color:#fff3cd;border-radius:8px;border-radius:var(--border-radius);color:#dc3545;color:var(--color-error);font-size:1.4rem;font-weight:700;margin-top:15px;padding:10px}:root{--color-primary:#007bff;--color-secondary:#6c757d;--color-background:#f8f9fa;--color-white:#fff;--color-text-dark:#212529;--color-system-bot:#e0f7fa;--color-unread-bg:#fff3cd;--color-unread-border:#ffc107;--color-error:#dc3545}.chat-hub-container{border:1px solid #dee2e6;border-radius:8px;box-shadow:0 4px 12px #0000000d;display:flex;height:600px;overflow:hidden}.conversations-list{background-color:#fff;background-color:var(--color-white);border-right:1px solid #dee2e6;flex-shrink:0;overflow-y:auto;width:350px}.conversation-item{border-bottom:1px solid #f8f9fa;cursor:pointer;padding:12px 15px;transition:background-color .2s}.conversation-item:hover{background-color:#f1f1f1}.conversation-item.active{background-color:#e9ecef;border-left:3px solid #007bff;border-left:3px solid var(--color-primary)}.conversation-item .unread-badge{background-color:#dc3545;background-color:var(--color-error);border-radius:50%;color:#fff;color:var(--color-white);display:inline-block;font-size:.75rem;font-weight:700;height:20px;line-height:20px;text-align:center;width:20px}.guest-conversation-pane{background-color:#f8f9fa;background-color:var(--color-background);display:flex;flex-direction:column;flex-grow:1}.message-history-area{gap:10px;padding:20px}.message-bubble-wrapper.align-right{justify-content:flex-end}.message-bubble-wrapper.align-left{justify-content:flex-start}.message-bubble-wrapper.unread-highlight-wrapper{border-radius:10px;padding:5px 0}.message-bubble{box-shadow:0 1px 3px #0000001a;font-size:.95rem;max-width:65%;padding:10px 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.sender-label{color:#006064}.chat-input-area{background-color:var(--color-white);border-top:1px solid #dee2e6;gap:10px;padding:15px}.chat-input-area input[type=text]{border:1px solid #ced4da;border-radius:25px;font-size:1em;transition:border-color .2s}.chat-input-area input[type=text]:focus{border-color:#007bff;border-color:var(--color-primary);outline:none}.chat-input-area button{background-color:#007bff;background-color:var(--color-primary);border:none;border-radius:25px;color:#fff;color:var(--color-white);cursor:pointer;margin:0;padding:12px 25px;transition:background-color .2s}.chat-input-area button:hover:not(:disabled){background-color:#0056b3}.chat-input-area button:disabled{background-color:#a0c3e6;cursor:not-allowed}.delete-message-btn{background:none;border:none;cursor:pointer;font-size:18px;line-height:1;opacity:.4;padding:5px;position:absolute;right:0;top:0}.delete-message-btn:hover{opacity:1}.staff-message .delete-message-btn{color:#fff}.guest-message .delete-message-btn{color:#6c757d;color:var(--color-secondary)}.home-page-container{background-color:#fff;font-family:Segoe UI,Tahoma,Geneva,Verdana,sans-serif;margin:20px auto;max-width:800px;padding:20px;text-align:center}.site-logo{height:auto;margin:15px 0 2px;width:200px}.welcome-header h1{color:#1a237e;font-size:2.2em;margin-bottom:2px;margin-top:1px}.subtitle{color:#616161;font-size:1.1em;margin-bottom:50px}.section-title{border-bottom:2px solid #e0e0e0;color:#424242;margin-bottom:25px;padding-bottom:10px}.navigation-links{display:flex;flex-direction:column;gap:15px;margin-top:30px}.btn{border-radius:8px;box-shadow:0 4px 6px #0000001a;font-size:1.1em;font-weight:600;padding:15px 25px;text-decoration:none;transition:all .3s ease}.primary-btn{background-color:#03a9f4;color:#fff}.primary-btn:hover{background-color:#0288d1;transform:translateY(-2px)}.secondary-btn{background-color:#f5f5f5;border:1px solid #e0e0e0;color:#424242}.secondary-btn:hover{background-color:#e0e0e0;transform:translateY(-2px)}.staff-btn{background-color:#4caf50;color:#fff}.staff-btn:hover{background-color:#388e3c;transform:translateY(-2px)}.info-footer{border-top:1px solid #eee;margin-top:60px;padding-top:20px}.info-footer p{color:#9e9e9e;font-size:.9em}@media (min-width:768px){.navigation-links{flex-direction:row;justify-content:center}.btn{min-width:200px}}.chat-sidebar-wrapper{bottom:0;height:100vh;overflow:hidden;position:fixed;right:0;transition:all .3s ease;width:0;z-index:1000}.chat-sidebar-wrapper.is-open{height:100vh;overflow:visible;width:380px}.chat-container{background-color:#fff;border-left:1px solid #ccc;box-shadow:-4px 0 8px #00000026;display:flex;flex-direction:column;height:100%;transition:all .3s ease}.chat-container.is-maximized{box-shadow:none;height:100vh;left:0;position:fixed;top:0;width:100vw;z-index:9999}.chat-header{background-color:#007bff;box-shadow:0 2px 4px #0000001a;color:#fff;flex-shrink:0;justify-content:space-between;padding:15px}.chat-controls,.chat-header{align-items:center;display:flex}.chat-close-btn,.chat-maximize-btn,.delete-message-btn{background:none;border:none;color:#fff;cursor:pointer;font-family:inherit;font-size:1.4rem;line-height:1;margin-left:10px;padding:5px}.message-history-area{display:flex;flex-direction:column;flex-grow:1;justify-content:flex-start;overflow-y:auto;padding:10px 15px}.message-bubble-wrapper{align-items:flex-end;display:flex;margin-bottom:12px}.chat-avatar{align-items:center;background-color:#007bff;border-radius:50%;color:#fff;display:flex;flex-shrink:0;font-size:.9rem;height:32px;justify-content:center;margin:0 8px;width:32px}.align-right .chat-avatar{margin-left:8px;margin-right:0;order:2}.align-left .chat-avatar{margin-left:0;margin-right:8px;order:0}.message-content-container{max-width:75%;order:1}.message-bubble{word-wrap:break-word;border-radius:18px;line-height:1.4;padding:10px 12px 25px;position:relative;white-space:pre-wrap}.my-message{background-color:#007bff;border-bottom-right-radius:5px;border-top-right-radius:5px;color:#fff}.other-message{background-color:#f1f0f0;border-bottom-left-radius:5px;border-top-left-radius:5px;color:#333}.chat-input-area{align-items:center;background-color:#fff;border-top:1px solid #ddd;display:flex;flex-shrink:0;padding:10px}.chat-input-area input[type=text]{border:1px solid #ccc;border-radius:24px;flex-grow:1;margin:0 10px;outline:none;padding:12px 18px}.send-btn{background-color:#007bff;border:none;border-radius:24px;color:#fff;cursor:pointer;flex-shrink:0;font-weight:700;height:48px;padding:0;transition:background-color .2s;width:80px}.file-upload-label{color:#555;cursor:pointer;flex-shrink:0;font-size:1.4rem;line-height:1;padding:10px}.jump-to-bottom-btn{background-color:#007bffe6;border:3px solid #fff;border-radius:50%;bottom:80px;box-shadow:0 4px 8px 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